Our support grows to be more customer-centric

 

At GMT, we don’t limit ourselves to software. We provide ICT solutions that prove their value in practice. That is why our services don’t stop at implementation; we offer a wide range of services in expert advice, technical consultancy, project management, training of your employees and a professional service desk.

 

We have practical knowledge of your industry and extensive implementation experience, both in the Netherlands and overseas.

 

"CLEAR is also particularly good because of the quality of the people. We have an especially good relationship with GMT. I find their branch knowledge to be strong, they are on top of things. And most importantly: the people. You opt for an organisation to be your partner, first and foremost, because of the people who work there. After all, a good relationship is the basis for productive cooperation. We have been using CLEAR for more than ten years: the best standard system on the market. Is GMT innovative? Certainly.They keep a keen eye on the trends, such as Mobile First and the development of apps. It’s good that they’re always taking initiatives.”

Fred Peters, CIO Van Gansewinkel

 

 

Services for successful implementation

Consultancy

Our specialised implementation consultants will first listen carefully to your requirements, look around in your organisation and process their findings in a management recommendation. This serves as basis for a well thought-out implementation plan. We will then tailor the new application to your requirements and provide instructions on how to use the system.

 

Project management

Making the most of the opportunities offered by ICT solutions. With this goal in mind, the GMT project management team conducts the implementation of new systems. You deploy the GMT project management team as you wish: from playing an advising role in the purchase of hardware or software, to managing the entire process.

 

Our project managers will apply the proven Prince2 method. Your guarantee for a clear, structured approach. Prior to system implementation, together you and the project management team will determine the best approach and planning method. Interim checks and evaluations will contribute to a successful implementation.

 

Training

Your employees’ support is essential to a successful implementation. That is why GMT has developed various practical, hands-on trainings, designed to help your employees get the best out of the new system.

Implementation training; Your employees learn in a matter of days how the system works and how they can configure it. A good basis for independent implementation.
Prince2 trainings; - The Overview training provides in one day a rough overview of the method. The Foundation training delves deeper into the subject matter and leads to the official Prince2 Foundation certificate. The Practitioner training leads to Prince2 expert.
On-the-job trainings; If required, we can provide on the-job-training to your employees. Immediate feedback is the key.
Technical trainings; For instance in system and application management.

 

Customer services

Our international help desk is at your disposal. Service Level Agreements (SLAs) can be entered at various levels: besides office hours and up to 24/7. In your own language of course, our local partners are ready to assist you.